[{"title":"What is the Sea-Run Loyalty Rewards Program?","content":"

The Sea-Run Loyalty Rewards Program is our way of saying thank you to our customers. You earn points when you shop with us online or in-store and can redeem those points for rewards and savings on future purchases.

"},{"title":"How do I join the Sea-Run Loyalty Rewards Program?","content":"

You can join in two easy ways:

Create a customer account on our website.
Sign up in-store with a staff member.

Once signed up, your customer account is automatically connected to your rewards.

"},{"title":"Is the loyalty program free to join?","content":"

Yes. Joining the Sea-Run Loyalty Rewards Program is completely free.

"},{"title":"Do I earn points on in-store purchases?","content":"

Yes. As long as you have created a valid customer account you will be able to collect. The staff member assisting will ask for the phone number associated with your account at the checkout.

"},{"title":"Do I earn points when shopping online?","content":"

Yes. Points are earned on eligible purchases made through our online store when you are logged in

"},{"title":"How many points do I earn?","content":"

You earn 1 point for every dollar you spend, excluding taxes and shipping if applicable. Occasionally we run promotions or bonus events where you can earn extra points. Specific earning rates and promotions may change throughout the year.

"},{"title":"Can I earn bonus points?","content":"

Yes. We offer bonus point opportunities during special events. Make sure you are subscribed to emails or follow us on social media to stay updated.

"},{"title":"How do I check how many points I have?","content":"

You can check your points balance by:

Logging into your customer account online.
Viewing your rewards account through the loyalty rewards page.

Staff can also help look up your account in-store.

"},{"title":"How do I redeem my points?","content":"

Points can be redeemed during checkout online or in-store once you reach the required redemption level.

"},{"title":"Do my points expire?","content":"

No. Your points don't expire.

"},{"title":"Can I redeem my points online and in-store?","content":"

Yes. Rewards can be redeemed both online and in-store as long as you are logged into or identified through your customer account.

"},{"title":"What happens if I forget to give my account info in-store?","content":"

If a purchase was made without using your loyalty account, please contact us as soon as possible with your receipt and we will add the points for you. You have a maximum of 14 days to reclaim your points.

"},{"title":"Can I transfer my points?","content":"

No. Loyalty points are tied to individual customer accounts and cannot be transferred.

"},{"title":"Do returns affect my points?","content":"

Yes. If an item is returned or refunded, the points earned from that purchase will be removed from your account.

"},{"title":"Can I combine loyalty rewards with other promotions?","content":"

In most cases yes, but some promotions or limited offers may have restrictions. Details will always be provided during checkout.

"},{"title":"Why should I create an online customer account?","content":"

Track rewards and points
View order history
Redeem rewards easily
Receive bonus promotions and event offers

"},{"title":"Who can I contact if I have questions?","content":"

Visit us in-store at #110-1140 Austin Avenue, Coquitlam, BC.
Call the shop at 604-931-5044.
Email at info@sea-run.com or through our contact page.
Our team is always happy to help.

"}]

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